Reminder: If you are attaching documentation that contains sensitive, non-public information, be advised that transmitting information via email is not a secure means of communication and should not be used to convey social security numbers, full account numbers or date of birth. Please take the necessary measures to ensure the information is being transmitted in a secure manner.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_fancy_title size=”16″ font_weight=”bold” margin_bottom=”0″ font_family=”none”]Dispute Reason[/mk_fancy_title][mk_divider style=”thick_solid” divider_width=”custom_width” custom_width=”75″ align=”left” border_color=”#1e73be” margin_top=”0″][/vc_column][vc_column width=”2/3″][mk_fancy_title size=”16″ font_weight=”bold” margin_bottom=”0″ font_family=”none”]Required Enclosures[/mk_fancy_title][mk_divider style=”thick_solid” divider_width=”custom_width” custom_width=”75″ align=”left” border_color=”#1e73be” margin_top=”0″][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Unauthorized Transaction[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1506099494707{margin-bottom: 0px !important;}”]A Transaction Dispute Form with sufficient details. A letter stating that the charge is not recognized is not sufficient. If a cardholder provided the account number to the merchant, it is considered “participating in the transaction” per the Card Association and therefore the charge is authorized.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Services or merchandise not received[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form. Specific description of the goods or services purchased and indicate if the merchant has been contacted.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Not as described or defective merchandise[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form. A copy of the contract is required, if there exists a contractual relationship with the merchant and the transaction is an amount more than what is specified in the contract.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Charge Amount Does Not Agree[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form. Provide a legible copy of the receipt.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Recurring Charges After Cancellation[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form with any supporting documentation to support that the cardholder cancelled services with the merchant. If the customer agreed to a free trial period, it must cancel the service with the merchant prior to the expiration of the free trial period. Simply closing the account will not avoid charges to the card.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Credit Appears as a Charge[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form and provide a copy of the credit receipt.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]
Duplicate Transaction
[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Paid by other Means[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form and provide a copy of proof of payment (processed check, proof of payment from Online Banking, etc.)[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Hotel Reservation Cancelled[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Charge Dispute Form and a reservation cancellation number. If a cancellation number is not available, cardholder must provide as much information as possible.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Cardholder Does Not Recognize[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A Transaction Dispute Form.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Other, Above Reasons are Not Applicable[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]A letter providing as much detail and facts explaining the reason for the dispute, your attempts to resolve the issues with the merchant and any support documentation (as applicable).[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][/vc_column][/vc_row]
